APC 1200VA/650W Backup Battery Power Supply for Home Office | BVK1200M2

**** In the pursuit of reliable power solutions, customers have expressed significant disappointment with this UPS product from APC. From multiple reviews, it is evident that users encountered frustrating issues with the device's functionality, particularly concerning connectivity and performance during power outages. A recurring complaint highlights the failure of the UPS to effectively connect with computers, often due to faulty USB cables or malfunctioning software like the APC PowerChute Serial Shutdown application. Users reported hours spent troubleshooting with customer support, only to receive unsatisfactory resolutions that left them feeling unsupported. The alleged failure to recognize standard device drivers added to the frustration, leading some users to label the UPS as a "boat anchor" that could not fulfill its intended purpose. Performance issues were another major grievance, with reports of the device malfunctioning during power loads. In some cases, units displayed erratic behavior, shutting down prematurely before the battery could engage and emitting painfully loud alarms. The overall sentiment suggests a decline in APC’s product quality, as previous users of their products have expressed loyalty that now has been tarnished by this experience. While some reviewers had initially hoped for a successful resolution, the cumulative disappointment resulted in many deciding to seek alternative UPS options from other manufacturers. Compounding the matter, the return process seemed to create additional frustration, as users felt they were grilled by customer service representatives before being permitted a return or refund. Ultimately, the Consensus among users is that this particular UPS fails to meet expectations, especially for those prioritizing reliability in critical power situations. **