Zapp! The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction Paperback – November 11, 1997

"Zapp! The Lightning of Empowerment" is a highly recommended read for anyone who manages people or works in a team environment. The author introduces the concept of "zapping" which means to "empower" your team and improve productivity, quality, and employee satisfaction. The book presents a simple yet powerful approach towards empowerment and management that any reader can understand. The advice is clear and organized, and the story-like presentation of concepts make it an interesting read. The author gradually builds on concepts to make even the most inexperienced reader able to understand the content. This book has transformed the views of several readers from being "sapping" managers to "zapping" their employees.