GE Profile Opal 2.0 with 0.75 Gallon Tank, Chewable Crunchable Countertop Nugget Ice Maker, Scoop included, 38 lbs in 24 hours, Pellet Ice Machine

The GE Opal 2.0 ice maker has garnered mixed reviews from customers, presenting a blend of exceptional ice quality and notable operational challenges. Many users praise the Opal 2.0 for producing soft, chewable ice, often referred to as ‘sonic ice,’ which adds a delightful touch to beverages. The design and build quality of the machine have been recognized as solid, with updates such as a metal scoop that features a magnetized holder and a new descaling method that are seen as improvements over previous models. However, the customer experience is marred by various operational quirks and support issues that tend to overshadow its appealing features. Users have reported the necessity for regular maintenance, particularly descaling, with some suggesting the need for distilled water, which can be a hassle. This requirement for specific water types has led some to invest in a water delivery service, adding to the overall cost and effort involved in using the product. Moreover, users have raised alarms about the support experience, detailing long wait times for assistance and lack of responsiveness from the support team, with some feeling stranded after multiple product failures. Overall, while many appreciate the quality of the ice produced by the GE Opal 2.0, the frequency of operational problems, maintenance demands, and customer support issues have led several customers to recommend looking into the earlier Opal 1 model, which reportedly offers a more seamless experience without the same pitfalls. **