The Allswell Luxe 12" Bed in a Box Hybrid Mattress, Queen

The overall customer experience with this mattress seems to be positive, with many customers expressing satisfaction with the product. One customer mentioned that the mattress was exactly what they were looking for, as they needed something that could fit into a narrow stairway while still providing the comfort and support of a hybrid mattress. Another customer praised the mattress for its firmness, although they did mention that it took some time to get used to. Some customers did express disappointment with the firmness of the mattress, stating that it was softer than expected and not truly a medium firm mattress as advertised. However, others mentioned that the longer they waited before sleeping on it, the firmer the mattress became. Many customers who had back and hip problems reported significant improvement in their sleep quality and reduction in pain after using this mattress. They mentioned being able to sleep for longer stretches of time and waking up without severe pain. In terms of delivery and handling, there were mixed reviews. Some customers praised the timely delivery and packaging, while others mentioned issues such as the mattress being left outside the gate or arriving with small holes on the bottom. One customer also noted the absence of instructions and warranty card in the package. However, there was one negative review about the mattress collapsing and lacking support after only a few months of use. The customer mentioned turning the mattress regularly but experiencing no improvement. They expressed frustration at being unable to return the mattress and feeling that they had wasted their money. Overall, the reception of this mattress seems to be mostly positive, with customers praising its comfort, support for back and hip problems, and the convenience of its delivery. However, there were a few complaints about the firmness not meeting expectations and one significant issue with the mattress collapsing.