Top Star Popcorn Machine - 12oz Stainless-Steel Kettle, Reject Kernel Tray, Warming Light, and Accessories by Great Northern Popcorn (Red and Yellow)

**** Customer responses to the popcorn machine have evolved significantly, transitioning from initial disappointment to satisfaction, particularly due to the exceptional customer service provided by the company. After a customer encountered difficulties with their kettle not popping kernels properly, they received prompt support, including a quick resolution via a replacement kettle, which earned them enthusiasm and appreciation for the brand's customer service. Many users appreciate the machine's ease of cleaning and setup, along with its solid build quality, making it suitable for both home and commercial use. The kettle's large 12-ounce capacity contributes to quick popping times, allowing for a steady stream of delicious popcorn at events like movie nights and parties. Notably, users have found that with the right balance of oil and flavored salt, the popcorn produced rivals that of traditional theaters, further enhancing the user experience. While the product has received praise for its performance, a few drawbacks have been noted. The weight of the machine may be an inconvenience for mobility, and the housing size may pose challenges in terms of ease of filling containers compared to larger machines. Additionally, minor design quirks such as the service door not staying propped open when the glass doors are opened have been mentioned, though these do not significantly detract from functionality. Overall, this popcorn machine is well-regarded for its performance and customer service, making it a viable investment for both personal use and operations in concessions. **